Frequently Asked Questions
If you can’t find your answer, reach out via our contact form.
›How do I access a course after purchase?
You’ll receive an email receipt and instant access in your account. On-demand courses remain available indefinitely; live sessions include recordings within 48 hours.
›What materials do I need?
Each course lists recommended yarn weight, fiber content, and needle sizes. We always provide substitutions and gauge guidance.
›Are the courses beginner-friendly?
Yes. We mark levels clearly and offer a guided Beginner Track. Start with knit/purl and simple shaping before moving to lace or cables.
›Do you offer refunds?
We provide a 14-day refund window on on-demand courses if less than 25% is completed. Live workshops are refundable up to 72 hours before start.
›Will I get feedback on my projects?
Yes. Many courses include project review threads. You can submit photos and notes for constructive, kind feedback.
›What if I can’t attend live?
All live sessions are recorded and provided with chapters, captions, and materials within 48 hours.
›Can I buy courses for a team or guild?
Yes. Contact us for group licensing with flexible seats and scheduling. We also host private workshops.
›Do you provide accessibility features?
We include captions, transcripts, high-contrast notes, and keyboard-accessible navigation throughout the site.