Privacy Policy

Newwood Looms (“we,” “us,” or “our”) respects your privacy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our knitting courses.

Information We Collect

• Account data: name, email address, and password (hashed).
• Contact data: messages you send us and your support history.
• Transaction data: purchased courses, price paid, and timestamps. We do not store full payment card numbers.
• Usage data: pages viewed, device information, approximate location (via IP), and cookies or similar technologies.

How We Use Information

• Provide, personalize, and improve our services.
• Process transactions and deliver course access.
• Communicate with you about updates, content, and support.
• Ensure security, prevent fraud, and comply with legal obligations.

Cookies and Similar Technologies

We use cookies for essential functions (authentication, cart), analytics, and remembering preferences (theme, cookie consent). You can manage cookies through your browser settings. Some features may not function without essential cookies.

Data Sharing

We may share information with trusted processors that provide hosting, analytics, and payment processing subject to data protection agreements. We do not sell personal data.

International Transfers

Your information may be transferred to servers located in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.

Your Rights

• Access, correction, deletion, or export of personal data.
• Objection or restriction of certain processing.
• Opt-out of marketing communications at any time.

Data Retention

We retain data for as long as you maintain an account or as needed to provide services and comply with legal obligations. We minimize retention for support logs and analytics when no longer necessary.

Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure; we work continuously to protect your information.

Children’s Privacy

Our services are intended for individuals 16 and older. If we learn we collected data from a child under applicable age, we will delete it promptly.

Changes to This Policy

We may update this Policy. Material changes will be indicated by an updated effective date and prominent notice.

Contact

Questions about this Policy can be directed to [email protected] or by phone at +1 (415) 555-0147.